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Nueces Building
615 North L.B.J. Drive
San Marcos, Texas 78666
Phone: 512.245.8336
Dispatch Non-Emergency: 512.245.2805
Records: 512.245.2890

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Complaint Process

To provide a written directive that describes the general provisions of a complaint or allegation.
The department has an obligation to investigate all allegations of misconduct or complaints made against a police officer. All allegations will be reviewed.
Complaints or allegations of misconduct may be presented by supervisory or commanding officers, other officers or employees of this department, citizens and members of the general public or public officials. Anonymous complaints shall be accepted by phone, mail, or in person from the one who receives it. However, such allegations must be reported to the Director/ Chief of Police and will only be investigated at the discretion of the Director/Chief of Police.                                                         
All allegations or complaints of misconduct shall be accepted and forwarded without unnecessary delay to the Director/Chief of Police. All investigations into alleged employee misconduct require prior approval from the Director/Chief of Police.
A copy of a signed complaint against the officer shall be given to the officer within a reasonable time after the complaint is filed.
Officers will be given the opportunity to rebut such allegations and will be provided with the Garrity Warning. Disciplinary action may not be taken against the officer unless a copy of the signed complaint is given to the officer. Texas Government Code Section 614.023 (Copy of Complaint to be given to Officer or Employee.)
(Above is a section of the actual policy)